Refund and Cancellation Policy
Last updated June 11, 2026
This policy explains how cancellation and refunds work for B2B.ID. It applies to any commission or optional paid features offered by B2B.ID LLC, and is summarised from the platform's published pricing.
Creating a B2B ID is free
There is no charge to create a B2B ID, to be discoverable, to receive requests or to build your record. There is nothing to refund for a free account, and you can close it at any time from the platform.
Commission on closed deals
A commission applies only when a deal closes on the platform, as published at https://b2b.id/pricing. Commission is calculated on the closed deal and is not a subscription; there is no recurring charge to cancel.
Optional paid features
If B2B.ID offers optional paid features or plans, the price, billing interval and what is included are shown before you confirm. Recurring plans renew automatically until cancelled. You can cancel from your account on the platform; cancellation stops future renewals and you keep access until the end of the current billing period.
Refund eligibility
If you believe you were charged in error, contact us within 14 days of the charge. We will review the request and, where appropriate, issue a refund to the original payment method. Refunds are issued at our reasonable discretion and may be declined in cases of abuse, fraud or violation of the Terms of Use.
How to raise a billing question
Email contact@b2b.id from the address on your account with your name, the date of the charge and a short description of the issue. We aim to respond within 5 business days.
Questions about billing or refunds? Contact us at contact@b2b.id. See also our pricing summary and Terms of Use.